for 17 Years I was at Gold lifetime membership level through my Amex card, then as of last year I was downgraded to Silver. I submitted a request for my account to me reviewed - after several weeks it was determined that I was not eligible due to not achieving the number of required stays per year- that is correct but was given the gold benefit in conjunction with my Amex card, I was told this doe snot exist and to take it up with Amex? I asked the CSR to explain how I had 17 years as Gold to which they just repeated the policy- as soon as I can redeem my points I will be taking my business elsewhere
Lifetime Status: Lifetime Gold
Hotel: n/a